We ship with UPS. UPS Ground Shipping is free on orders over $300.
You will be able to see if an item is back ordered or dropshipped on your packing slip. Dropshipped items are noted on the product page as being shipped directly from the manufacturer.
Our store will charge you sales tax by default. It is your responsibility to contact us and provide us with a tax exempt certificate so that we can change your account to tax exempt. Please call 518-583-2818 or email orders@grantgraphics.com. You can also upload your tax exemption certificate via this link.
https://www.grantgraphics.com/pages/upload-your-tax-exempt-certificate
At this time we only ship within the continental USA.
If you are on Net Terms with us and would like to place your orders online, Please call 518-583-2818 or email orders@grantgraphics.com
If the order is in stock, we will ship it out the same day if the order is received by 2pm EST Monday-Friday. If the order must be shipped from our supplier, shipping may be extended - approx. time 5 days.
If you did not receive your order within 2-3 days of ordering please email orders@grantgraphics.com or call 518-583-2818
Please see our Return Policy here https://www.grantgraphics.com/pages/return-policy?
If one of your products arrives damaged or defective in some way, please email orders@grantgraphics.com or call 518-583-2818 right away. DO NOT dispose of the box or any of its contents. We will request that you send us photos as well as the product lot number.
Click the Log In link in the top right hand corner to create an account. Use the email that you would like to be on file for your account. If you need further help please call 518-583-2818 or email orders@grantgraphics.com
Click the Log In link in the top right hand corner and enter the email that you have on file for your account. You will be sent a 6 digit code in lieu of having to remember a password. If you need further help please call 518-583-2818 or email orders@grantgraphics.com.
Our website does not have passwords, Click the Log In link in the top right hand corner and enter the email that you have on file for your account. You will be sent a 6 digit code in lieu of having to remember a password. If you need further help please call 518-583-2818 or email orders@grantgraphics.com.
To make changes to your account, make sure that you are logged in, go to the account profile icon in the top right corner, and scroll down to profile. This is where you can make changes to your contact information, addresses and add/change a credit card to your account please call 518-583-2818 or email orders@grantgraphics.com.
